Refund and Returns Policy

At Gopal Gallery (owned by New Beauty Palace), customer satisfaction is our priority. We ensure that every product is carefully checked and packed before dispatch. However, if you receive a damaged, defective, or incorrect item, we are here to help.

Return Eligibility

You may request a return or replacement under the following conditions:

• The product received is damaged or defective.
• You received the wrong product.
• The item delivered is missing parts or accessories.

To be eligible for a return:

• The product must be unused and in its original condition.
• The item must be returned with original packaging, tags, invoice, and accessories.
• Return requests must be raised within 5 days of delivery.

Non-Returnable Items

The following items are not eligible for return or refund:

• Laddu Gopal Jhula, Singhasan, Bed, Jewellery (Less than 100 Rs item, God idols, home decor item (If you found any damaged product, then opening video is mandatory to raise a request)
• Stock clearance items
• Customized or personalized products
• Products without original packaging

Return Process

To request a return or replacement:

1. Email us at info@gopalgallery.com with your Order ID and issue details.
2. Share clear photos and unboxing video of the product showing the issue.
3. Our team will review your request within 2-3 business days.
4. Once approved, return pickup instructions will be shared.

Refund Policy

• After receiving and inspecting the returned item, the refund will be processed.
• Refunds will be credited to the original payment method within 5-10 business days.
• PLEASE NOTE: Refund / Bank Transfer are only applicable for prepaid orders / online payments made on our website. Payments made with COD option will receive a coupon code worth the same as your order value, which is valid for 1 year from the date of issuance of the coupon code.

Exchange Policy

We only replace items if they are defective, damaged, or incorrectly delivered. Exchange requests are subject to product availability.

Cancellation Policy

• Orders can be cancelled before dispatch.
• Once the order has been shipped, cancellation requests may not be accepted.

Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again.
• Contact your bank or payment provider as processing times may vary.
• If you still need help, contact our support team.

Contact Us

For any questions related to returns, refunds, or cancellations, contact us.